CHS Dispatch Change on 12/28

Starting on 12/28, there will be some changes as CHS comes on line with ECD.  A full explanation of the changes will be sent out tomorrow, however here are a few things to know.  The changes are the result of the work done by the Operations Section - Systems Status Management Branch.

1) The change to CHS will occur on or about 8am on Wednesday 12/28

2) All calls will be labeled HENE until the CAD is reset on 1/4/2017 at which time they will be labeled CHSE

3) If you still have a digital pager, make sure it is turned on all day on 12/27.  Radio center will be sending new information to the pagers.  If the pager is not on the updates wont be received.

4) Bryx will continue to work, if you don't get bryx activations after 12/28, send an e-mail to Matt Jarrett.

5) All agencies will be activated by a single tone over 295.

6)  ECD will dispatch using the CHS identifier and announcing the town or village the the call is in. This will help reduce confusion when similar or the same named roads exist in more than one town.

6) All radio communications will be handled over 295.  Do not move to channel 3 or 4 as we have in the past when responding to Rush or Scottsville.

7) Rig numbers will be aligned with the 61 series.  IE: 6119, 6129, etc.

8)  ** Be sure to announce your starting location, if you believe your are closer to a call than the rig answering up, please offer to take the call.  It is our desire to have the closest most appropriate resource respond to any call, if that is a mutual aid ambulance, so be it.

Remember we are here to provide quality, compassionate care to our community.  If we keep that goal in mind as we move through this transition, it will help keep us focused.

This is a work in process, if you have a question or suggestion please share so we can continuously improve our process.